RETURN POLICY

Circumstances in which Returns and/or Exchanges are allowed

• • We permit returns and/or exchanges in the following instances:
    • The incorrect product has been delivered to you.
    • The product delivered to you is damaged or defective.
    • You do not want the product which was delivered to you.
    • The product has the incorrect size or specifications.
    • .
  • When a Return and/or Exchange needs to be initiated
    • Returns and/or exchanges need to be initiated within 3 days of delivery of the product having been delivered to you.
  • The choices you have upon Returning the Product
    • When a product is returned to us you can:
      • Have your account credited.
      • Have the amount refunded to you.
      • Have the product replaced/exchanged.
    • How a Return and/or Exchange is initiated
      • All returns and/or exchanges shall be initiated by means of an email sent to hugo@carinusvineyards.co.za setting out:
        • the reason for the return.
        • whether you would like the account credited or refunded or replaced/exchanged.
        • whether you would like the product collected from you or delivered to us.
        • if you would like the product to be collected, the address from where the product needs to be collected.
      • Condition of the Product Returned
        • In returning the product to us, the following shall apply. The product needs to be:
          •  Undamaged
          •  Unused
          • In the original packaging.
          • Packaged and wrapped correctly and safely by you.
        • Manner of Return
          • Depending on your preference we may either collect the product from you, or you may return the product to our offices at the following address: Dwars In Die Weg Farm, Devon Valley Stellenbosch 7600.
        • What will happen once a Product is returned
          • Once returned, and subject to a product inspection, your account with us will be credited or refunded or replaced, as per your preference.
        • Product Inspection
          • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
          • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.