Circumstances in which Returns and/or Exchanges are allowed
    • We permit returns and/or exchanges in the following instances:
      • The incorrect product has been delivered to you.
      • The product delivered to you is damaged or defective.
      • You do not want the product which was delivered to you.
      • The product has the incorrect size or specifications.
      • .
    • When a Return and/or Exchange needs to be initiated
      • Returns and/or exchanges need to be initiated within 3 days of delivery of the product having been delivered to you.
    • The choices you have upon Returning the Product
      • When a product is returned to us you can:
        • Have your account credited.
        • Have the amount refunded to you.
        • Have the product replaced/exchanged.
      • How a Return and/or Exchange is initiated
        • All returns and/or exchanges shall be initiated by means of an email sent to setting out:
          • the reason for the return.
          • whether you would like the account credited or refunded or replaced/exchanged.
          • whether you would like the product collected from you or delivered to us.
          • if you would like the product to be collected, the address from where the product needs to be collected.
        • Condition of the Product Returned
          • In returning the product to us, the following shall apply. The product needs to be:
            •  Undamaged
            •  Unused
            • In the original packaging.
            • Packaged and wrapped correctly and safely by you.
          • Manner of Return
            • Depending on your preference we may either collect the product from you, or you may return the product to our offices at the following address: Dwars In Die Weg Farm, Devon Valley Stellenbosch 7600.
          • What will happen once a Product is returned
            • Once returned, and subject to a product inspection, your account with us will be credited or refunded or replaced, as per your preference.
          • Product Inspection
            • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
            • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
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